Created storefront QR codes for virtual queuing so customers can easily join queues and see their real-time progress.
Developed Web Widget that stores can add to their website to enable seamless integration with the brand domains.
Moved OTP codes from SMS to email to increase deliverability and improve the customer journey.
Stores can send a Nudge to queuing customers:
This new feature allows stores to send a nudge to one or more of your queuing customers. To keep your queue flowing, they can now also nudge customers further down the queue and invite them to enter the store.
Customers can join up to 3 queues at the same time:
They are now able join up to 3 virtual queues at a time. Once they have joined a queue, they can now see real-time queue position on the homepage of the APP.
Fixes and improvements.
Proxy servers
We have added additional support for respecting proxy servers so the app performs better on corporate devices and WiFi connections.
QR Code Scanner
We have improved the scan dimensions to allow easier and faster scanning.
Customers can now make requests to the stores when they book appointments.
They will also receive a notification when appointments are cancelled or they are removed from the virtual queue.
When you register in the app you can agree to receive marketing from By Appointment.
New brand and store profile pages have been added to enhance the customer journey with images and descriptions.
The customer consent has been improved to offer more detail about the brands the customer would like to hear from.
The user interface has been improved to make it easier to navigate through the screens with better information and localised times.
We have added a customer reminder for appointments and the ability to checkin quickly with the QR code in the app or anonymously at the store.
The current appointment slot is highlighted and clicking the menu items takes you back to the start.
We have made some GDPR and process improvements.
Your login details are now stored and we have updated the translations.
In app translations for Dutch, Geman, Italian and French.
Marketing opt-in for brands and stores to comply with GDPR.