We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy
We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy
We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy!
We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy!
We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy!
Freshdesk Support Desk is now Freshdesk.
We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy!
We heard you!
You will now be able to filter tickets on the fly to search for more specific list of tickets. You can filter tickets based on all the set ticket fields from the Admin page.
Tasks and tickets created from Freshchat will now be visible on the Freshdesk Mobile app.
Tasks and tickets created from Freshchat will now be visible on the Freshdesk Mobile app.
Bug fixes and improvements.
Bug fixes and improvements
1. Limited the number of times the Feedback popup appears for users.
Bug fixes and improvements
UI improvements
Bug fixes and improvements
This update includes some bug fixes and language updates
Introducing the GoodData integration with Freshdesk. Extend your analytical capabilities and always stay on top of your metrics, even on the go!
Bug fixes.
Bug fixes
We’ve made some minor enhancements. Hope you enjoy using our app!
We’ve made some minor enhancements. Hope you enjoy using our app!
With this update, you will be able to
- set your notification schedule (without the app crashing)
- attach images to a ticket via camera
and a lot more
Bug fixes and security updates
At Freshworks, our commitment is to deliver products that are easy to try, easy to buy, and easy to use for customers. With our omni-channel offerings, we have simplified the naming of our suite of CX products in order to make it easier for customers to understand how our products are deeply integrated.
So, Freshdesk is now Freshdesk Support Desk!
Introducing a What’s New section inside the mobile app. Stay on top of updates and get detailed information on improvements & new capabilities.
With this update, field technicians with the right privileges can create service tasks.
This update contains bug fixes for ticket links handled by the app.
This version supports the new agent privileges that are being introduced for all Freshdesk users.
Bug fixes and improvements.
We’ve fixed some bugs that had crept in on new ticket creation and agent assignment.
Bug fixes and improvements.
Bug fixes and improvements.
- Introducing independent service tasks for Field Service Management. With this, you can create service tasks that are not associated with a support ticket.
- We’ve made a small change to the reply bar on all tickets. Hope you like it!
Season’s Greetings!
- Introducing Christmas theme on Freshdesk. Enable the theme on the web portal and get the festive feel on mobile too!
- For field technicians, we’re introducing Service task views. You can now quickly switch between filtered views on the app. PS: You’ll also notice a new status filter ‘All unresolved’
Check out the exciting updates in our latest version!
- Support for more languages - Bosnian, Bulgarian, Croatian, Greek, Lithuanian, Serbian, Slovak, Slovenian, Ukrainian
- Search capability for field technicians
- Improved search experience for all
- Custom apps support for field service management
- Some bug fixes
Introducing more languages on the mobile app! You can now access your account in Catalan, Czech, Estonian, Japanese, Korean, Latvian, Norwegian, Portuguese, Romanian & Russian too. This update also includes fixes for crashes that some users encountered.
We've fixed a bug that crept in with the previous update in older versions of Android.
The Freshdesk app is now available in 8 more languages - Danish, Finnish, Hungarian, Italian, Polish, Swedish, Turkish, Vietnamese! We've also fixed some Facebook & Twitter bugs in this update.
Bug fixes
With this update, we're introducing advanced ticket scope. You will have appropriate access to all tickets. We've also squashed a few bugs!
Bug fixes.
Minor enhancements and bug fixes.
Bug Fixes.
- You can now opt to receive instant push notifications on the app for reminders & escalations on first response & resolution times.
- Bug fixes and improvements
Introducing Offline mode in field service management. Field technicians can now access task details and service location in the Freshdesk mobile app even when they do not have network connectivity.
Bug fixes and improvements
1. You can now view all service tasks associated with a support ticket and also easily identify a service task in a list
2. Field technicians can edit appointment date & time through the app
3. We have also fixed some keyboard issues
Support your customers in more languages through the app - Thai, Malay, Bahasa & Chinese (simplified & traditional)!
What’s new
- Field technicians now have access to custom filters for their service tasks to organize their day better
- We’ve squashed a few bugs related to the app crashing.
- If you’ve been having issues with push notifications, install this update! We’ve squashed a few bugs.
Squashed a few bugs related to timezones. We've also made some performance improvements to give you a better supporting experience ?
1. Support agents can create new service tasks for tickets from the 'More' option.
2. Field technicians can obtain customer signatures before resolving service tasks.
3. Bug fixes
1. Support agents can create new service tasks for tickets from the 'More' option.
2. Field technicians can obtain customer signatures before resolving service tasks.
3. Bug fixes
Introducing signatures for service tasks! Field technicians can easily obtain confirmation signatures from customers after task completion.
Also, we've fixed some bugs and made some improvements to the translations ?
1. Freshdesk's service task links can now be opened with the app.
2. Field agents can filter service tasks with a custom date range
3. Agents can make calls to customers using the native phone dialer. Alternatively, the contacts' phone numbers (and email ID) can be copied.
4. We've fixed A LOT of bugs for both support as well as field agents.
5. Also, the app will load quicker with this update!
1. You can easily reach our support team using the revamped in-app feedback form.
2. Also, this version includes more translation and general bug fixes!
1. A new date filter lets field technicians filter their work and focus on upcoming appointments
2. Notifications for field technicians are cleaner
1. Add new requester while creating tickets
2. Improved translations
3. Bug fixes & improvements
Bug fixes.
Stability improvements.
1. Bug fixes
2. Let's you create new contacts from the Floating Action Button
3. Displays ticket count for views
Bug fixes and Improvements
Bug fixes and Improvements
We’ve completely revamped the app. Here are the new features:
1. Fully refreshed UI - Android app experience now closer to the desktop Mint experience.
2. Compose new emails from the mobile app.
The following bugs were successfully zapped
1. Conversations now occur only in your timezone and not UTC
2. Attachments work as expected across clients and do not randomly detach (╯°□°）╯︵ ┻━┻
Bug fixes and improvements.
Bug fixes and improvements
Bug fixes and improvements
Bug fixes and Improvements
Notification changes- 2 new notification types for Private note and Public note.- Notification infra changes (Mobile Notifications get synced with Web Notifications)Crash fixes and Bug fixes.New branding updates.
Deliver exceptional customer support on the go. Unchain yourself from your helpdesk and make your customers happy with the Freshdesk Android app. Streamline customer queries from multiple channels and answer them easily from your phone.
Freshdesk is an online customer support software by Freshworks Inc. that lets you support your customers across channels like email, phone, chat, Facebook, Twitter, and your website.
Key Features:
1. Get a quick overview of your helpdesk. Access all tickets available to you.
2. Prioritize the tickets that need your attention with filters before responding.
3. Manage your support - Set priorities, assign agents, change tickets statuses.
4. Race through routine actions with one-click scenario automations.
5. Delete tickets and block spam right from your phone.
6. Log time spent on a ticket.
7. Stay informed about all updates and changes with push notifications.