v6.0.23.4(Build 338) : Dec 18, 2018
v6.0.22.2(Build 334) : Oct 23, 2018
v6.0.21.4(Build 332) : August 7, 2018
v6.0.20.9(Build 328) : May 16, 2018
v6.0.20.8(Build 327) : April 24, 2018
v6.0.17.2(Build 318) : August 28, 2017
v6.0.16.2(Build 315) : July 25, 2017
v6.0.15.2(Build 313) : April 25, 2017
v6.0.13.1(Build 308) : November 1, 2016
v1.2.17.7(Build 307) : October 5, 2016
v1.2.15.3(Build 297) : May 25.2016
v1.2.12.7(Build 285) : December 14.2015
v6.0.22.2(Build 334) : Oct 23, 2018
v6.0.21.4(Build 332) : August 7, 2018
v6.0.20.9(Build 328) : May 16, 2018
v6.0.20.8(Build 327) : April 24, 2018
v6.0.17.2(Build 318) : August 28, 2017
v6.0.16.2(Build 315) : July 25, 2017
v6.0.15.2(Build 313) : April 25, 2017
v6.0.13.1(Build 308) : November 1, 2016
v1.2.17.7(Build 307) : October 5, 2016
v1.2.15.3(Build 297) : May 25.2016
v1.2.12.7(Build 285) : December 14.2015
v1.2.12.1(Build 279) : October 15, 2015
v6.0.21.4(Build 332) : August 7, 2018
v6.0.20.9(Build 328) : May 16, 2018
v6.0.20.8(Build 327) : April 24, 2018
v6.0.17.2(Build 318) : August 28, 2017
v6.0.16.2(Build 315) : July 25, 2017
v6.0.15.2(Build 313) : April 25, 2017
v6.0.13.1(Build 308) : November 1, 2016
v1.2.17.7(Build 307) : October 5, 2016
v1.2.15.3(Build 297) : May 25.2016
v1.2.12.7(Build 285) : December 14.2015
v1.2.12.1(Build 279) : October 15, 2015
v1.2.11.5(Build 278) : September 29, 2015
v6.0.20.9(Build 328) : May 16, 2018
v6.0.20.8(Build 327) : April 24, 2018
v6.0.17.2(Build 318) : August 28, 2017
v6.0.16.2(Build 315) : July 25, 2017
v6.0.15.2(Build 313) : April 25, 2017
v6.0.13.1(Build 308) : November 1, 2016
v1.2.17.7(Build 307) : October 5, 2016
v1.2.15.3(Build 297) : May 25.2016
v1.2.12.7(Build 285) : December 14.2015
v1.2.12.1(Build 279) : October 15, 2015
v1.2.11.5(Build 278) : September 29, 2015
v6.0.20.8(Build 327) : April 24, 2018
v6.0.17.2(Build 318) : August 28, 2017
v6.0.16.2(Build 315) : July 25, 2017
v6.0.15.2(Build 313) : April 25, 2017
v6.0.13.1(Build 308) : November 1, 2016
v1.2.17.7(Build 307) : October 5, 2016
v1.2.15.3(Build 297) : May 25.2016
v1.2.12.7(Build 285) : December 14.2015
v1.2.12.1(Build 279) : October 15, 2015
v1.2.11.5(Build 278) : September 29, 2015
v6.0.17.2(Build 318) : August 28, 2017v6.0.16.2(Build 315) : July 25, 2017v6.0.15.2(Build 313) : April 25, 2017v6.0.13.1(Build 308) : November 1, 2016v1.2.17.7(Build 307) : October 5, 2016v1.2.15.3(Build 297) : May 25.2016v1.2.12.7(Build 285) : December 14.2015v1.2.12.1(Build 279) : October 15, 2015v1.2.11.5(Build 278) : September 29, 2015
v6.0.16.2(Build 315) : July 25, 2017v6.0.15.2(Build 313) : April 25, 2017v6.0.13.1(Build 308) : November 1, 2016v1.2.17.7(Build 307) : October 5, 2016v1.2.15.3(Build 297) : May 25.2016v1.2.12.7(Build 285) : December 14.2015v1.2.12.1(Build 279) : October 15, 2015v1.2.11.5(Build 278) : September 29, 2015
v6.0.15.2(Build 313) : April 25, 2017v6.0.13.1(Build 308) : November 1, 2016v1.2.17.7(Build 307) : October 5, 2016v1.2.15.3(Build 297) : May 25.2016v1.2.12.7(Build 285) : December 14.2015v1.2.12.1(Build 279) : October 15, 2015v1.2.11.5(Build 278) : September 29, 2015
Rsupport’s ‘MobileSupport – RemoteCall’ application allows support representatives to remotely access customers’ mobile devices to identify and resolve issues in real-time. With ‘MobileSupport – RemoteCall’, support representatives are able to provide secure and reliable support without having to have the customer visit a support center.
[Key Features]
1. Screen Control
View and control customers' mobile devices in real-time to collaboratively identify and resolve issues.
2. On-screen Drawing
Mark important areas for the customer to see to communicate certain points more clearly.
3. Text Chat
MobileSupport – RemoteCall’s in-app chat feature allows customers and support representatives to conveniently communicate with each other during support sessions.
4. Simple Connection
Getting connected is easy. All the customer needs to do is enter the 6-digit connection code provided by the support representative.
[Receiving Mobile Device Support - Customers]
1. Download, install, and then launch the ‘MobileSupport’ application.
2. Enter the 6-digit connection code provided by the support representative, then click ‘OK’.
3. Engage in real-time video support.
4. Close the application once video support session has ended.
* Android OS 4.0~6.0 Recommended