++PLEASE NOTE: Customers should be using at least version 12.03.15 for the mobile app to work properly++
- Resolved an issue with ticket list not loading when app has been closed or in background for some time.
- Resolved issue with tickets not loading when offline
- Added priority names
- Resolved bug causing ok/cancel buttons to be hidden on date picker
- Can now view attachments on tickets and assets
- Improvements made to refreshing of data
++PLEASE NOTE: Customers should be using at least version 12.92.01 for the mobile app to work properly++
- Resolved an issue with ticket list not loading when app has been closed or in background for some time.
- Resolved issue with tickets not loading when offline
- Added priority names
- Resolved bug causing ok/cancel buttons to be hidden on date picker
- Can now view attachments on tickets and assets
- Improvements made to refreshing of data
++PLEASE NOTE: Customers should be using at least version 12.03.15 for the mobile app to work properly++
- Resolved an issue with ticket list not loading when app has been closed or in background for some time.
- Resolved issue with tickets not loading when offline
- Fix for scanning assets that have changes made elsewhere
- Resolved bug causing ok/cancel buttons to be hidden on date picker
- Can now view attachments on tickets and assets
- Improvements made to refreshing of data
++PLEASE NOTE: Customers should be using at least version 12.03.15 for the mobile app to work properly++
- Can now find assets/create assets by searching for a manual input
- Resolved an issue with ticket list not loading when app has been closed or in background for some time.
- Resolved issue with tickets not loading when offline
- Added priority names
- Resolved bug causing ok/cancel buttons to be hidden on date picker
- Improvements made to refreshing of data
++PLEASE NOTE: Customers should be using at least version 12.03.15 for the mobile app to work properly++
- Fixed an issue with moving an assets site when offline causing asset data to be malformed
- Resolved an issue with ticket list not loading when app has been closed or in background for some time.
- Added priority names
- Resolved bug causing ok/cancel buttons to be hidden on date picker
- Can now view attachments on tickets and assets
- Improvements made to refreshing of data
++PLEASE NOTE: Customers should be using at least version 12.03.15 for the mobile app to work properly++
- Resolved an issue with ticket list not loading when app has been closed or in background for some time.
- Resolved issue with tickets not loading when offline
- Added priority names
- Resolved bug causing ok/cancel buttons to be hidden on date picker
- Can now view attachments on tickets and assets
- Improvements made to refreshing of data
++PLEASE NOTE: Customers should be using at least version 12.03.15 for the mobile app to work properly++
- Resolved an issue with ticket list not loading when app has been closed or in background for some time.
- Resolved issue with tickets not loading when offline
- Added priority names
- Resolved bug causing ok/cancel buttons to be hidden on date picker
- Can now view attachments on tickets and assets
- Improvements made to refreshing of data
++PLEASE NOTE: Customers should be using at least version 12.03.15 for the mobile app to work properly++
- Resolved an issue with ticket list not loading when app has been closed or in background for some time.
- Resolved issue with tickets not loading when offline
- Added priority names
- Resolved bug causing ok/cancel buttons to be hidden on date picker
- Can now view attachments on tickets and assets
- Improvements made to refreshing of data
++PLEASE NOTE: Customers should be using at least version 12.03.15 for the mobile app to work properly++
- Resolved an issue with ticket list not loading when app has been closed or in background for some time.
- Resolved issue with tickets not loading when offline
- Added priority names
- Resolved bug causing ok/cancel buttons to be hidden on date picker
- Can now view attachments on tickets and assets
- Improvements made to refreshing of data
++PLEASE NOTE: Customers should be using at least version 12.38.12 for the mobile app to work properly++
- Resolved an issue with tickets moving to unassigned
- Resolved an issue with ticket list not loading when app has been closed or in background for some time.
- Resolved issue with tickets not loading when offline
- Can now view attachments on tickets and assets
- Improvements made to refreshing of data
++PLEASE NOTE: Customers should be using at least version 12.38.12 for the mobile app to work properly++
- Resolved an issue with tickets moving to unassigned
- Resolved an issue with ticket list not loading when app has been closed or in background for some time.
- Resolved issue with tickets not loading when offline
- Can now view attachments on tickets and assets
- Improvements made to refreshing of data
++PLEASE NOTE: Customers should be using at least version 12.03.15 for the mobile app to work properly++
- Resolved an issue with ticket list not loading when app has been closed or in background for some time.
- Resolved issue with tickets not loading when offline
- Added priority names
- Resolved bug causing ok/cancel buttons to be hidden on date picker
- Can now view attachments on tickets and assets
- Improvements made to refreshing of data
++PLEASE NOTE: Customers should be using at least version 12.03.15 for the mobile app to work properly++
- Resolved an issue with ticket list not loading when app has been closed or in background for some time.
- Resolved issue with tickets not loading when offline
- Added priority names
- Resolved bug causing ok/cancel buttons to be hidden on date picker
- Can now view attachments on tickets and assets
- Improvements made to refreshing of data
++PLEASE NOTE: Customers should be using at least version 12.03.15 for the mobile app to work properly++
- Resolved an issue with ticket list not loading when app has been closed or in background for some time.
- Resolved issue with tickets not loading when offline
- Added priority names
- Resolved bug causing ok/cancel buttons to be hidden on date picker
- Can now view attachments on tickets and assets
- Improvements made to refreshing of data
++PLEASE NOTE: Customers should be using at least version 12.03.15 for the mobile app to work properly++
- Resolved an issue with ticket list not loading when app has been closed or in background for some time.
- Resolved issue with tickets not loading when offline
- Added priority names
- Resolved bug causing ok/cancel buttons to be hidden on date picker
- Can now view attachments on tickets and assets
- Improvements made to refreshing of data
++PLEASE NOTE: Customers should be using at least version 12.03.15 for the mobile app to work properly++
- Resolved an issue with ticket list not loading when app has been closed or in background for some time.
- Resolved issue with tickets not loading when offline
- Added priority names
- Resolved bug causing ok/cancel buttons to be hidden on date picker
- Can now view attachments on tickets and assets
- Improvements made to refreshing of data
++PLEASE NOTE: Customers should be using at least version 12.03.15 for the mobile app to work properly++
- Resolved an issue with ticket list not loading when app has been closed or in background for some time.
- Resolved issue with tickets not loading when offline
- Added priority names
- Resolved bug causing ok/cancel buttons to be hidden on date picker
- Can now view attachments on tickets and assets
- Improvements made to refreshing of data
++PLEASE NOTE: Customers should be using at least version 12.03.15 for the mobile app to work properly++
- Resolved an issue with ticket list not loading when app has been closed or in background for some time.
- Resolved issue with tickets not loading when offline
- Added priority names
- Resolved bug causing ok/cancel buttons to be hidden on date picker
- Can now view attachments on tickets and assets
- Improvements made to refreshing of data
++PLEASE NOTE: Customers should be using at least version 12.03.15 for the mobile app to work properly++
- Resolved issue with tickets not loading when offline
- Added priority names
- Resolved bug causing ok/cancel buttons to be hidden on date picker
- Can now view attachments on tickets and assets
- Improvements made to refreshing of data
++PLEASE NOTE: Customers should be using at least version 12.03.15 for the mobile app to work properly++
- Resolved issue with tickets not loading when offline
- Added priority names
- Resolved bug causing ok/cancel buttons to be hidden on date picker
- Can now view attachments on tickets and assets
- Improvements made to refreshing of data
++PLEASE NOTE: Customers should be using at least version 12.03.15 for the mobile app to work properly++
- Resolved bug causing ok/cancel buttons to be hidden on date picker
- Can now view attachments on tickets and assets
- Can view children/parents of assets
- Asset/Site data now loaded dynamically reducing initial/refresh load times
- Check In/Check Out feature added to track time on site
- Improvements made to refreshing of data
- Multiple minor bug fixes and improvements
++PLEASE NOTE: Customers should be using at least version 12.03.15 for the mobile app to work properly++
- Resolved bug causing ok/cancel buttons to be hidden on date picker
- Can now view attachments on tickets and assets
- Can view children/parents of assets
- Asset/Site data now loaded dynamically reducing initial/refresh load times
- Check In/Check Out feature added to track time on site
- Improvements made to refreshing of data
- Multiple minor bug fixes and improvements
++PLEASE NOTE: Customers should be using at least version 11.81.08 for the mobile app to work properly++
- Resolved bug causing ok/cancel buttons to be hidden on date picker
- Can now view attachments on tickets and assets
- Can view children/parents of assets
- Asset/Site data now loaded dynamically reducing initial/refresh load times
- Check In/Check Out feature added to track time on site
- Improvements made to refreshing of data
- Multiple minor bug fixes and improvements
++PLEASE NOTE: Customers should be using at least version 11.81.08 for the mobile app to work properly++
- Can now view attachments on tickets and assets
- Can view children/parents of assets
- Asset/Site data now loaded dynamically reducing initial/refresh load times
- Check In/Check Out feature added to track time on site
- Improvements made to refreshing of data
- Multiple minor bug fixes and improvements
++PLEASE NOTE: Customers should be using at least version 11.81.08 for the mobile app to work properly++
- Can now view attachments on tickets (if using version at least 11.22.01)
- Asset/Site data now loaded dynamically reducing initial/refresh load times
- Check In/Check Out feature added to track time on site
- Improvements made to refreshing of data
- Multiple minor bug fixes and improvements
++PLEASE NOTE: Customers should be using at least version 11.32.09 for the mobile app to work properly++- Can now view attachments on tickets (if using version at least 11.22.01)- Asset/Site data now loaded dynamically reducing initial/refresh load times- Check In/Check Out feature added to track time on site- Improvements made to refreshing of data- Multiple minor bug fixes and improvements
++PLEASE NOTE: Customers should be using at least version 11.32.09 for the mobile app to work properly++- Can now view attachments on tickets (if using version at least 11.22.01)- Asset/Site data now loaded dynamically reducing initial/refresh load times- Check In/Check Out feature added to track time on site- Improvements made to refreshing of data- Multiple minor bug fixes and improvements
++PLEASE NOTE: Customers should be using at least version 11.32.09 for the mobile app to work properly++- Can now view attachments on tickets (if using version at least 11.22.01)- Asset/Site data now loaded dynamically reducing initial/refresh load times- Check In/Check Out feature added to track time on site- Improvements made to refreshing of data- Multiple minor bug fixes and improvements
++PLEASE NOTE: Customers should be using at least version 11.32.09 for the mobile app to work properly++- Can now view attachments on tickets (if using version at least 11.22.01)- Asset/Site data now loaded dynamically reducing initial/refresh load times- Check In/Check Out feature added to track time on site- Improvements made to refreshing of data- Multiple minor bug fixes and improvements
++PLEASE NOTE: Customers should be using at least version 11.32.09 for the mobile app to work properly++- Can now view attachments on tickets (if using version at least 11.22.01)- Asset/Site data now loaded dynamically reducing initial/refresh load times- Check In/Check Out feature added to track time on site- Improvements made to refreshing of data- Multiple minor bug fixes and improvements
++PLEASE NOTE: Customers should be using at least version 11.32.09 for the mobile app to work properly++- Can now view attachments on tickets (if using version at least 11.22.01)- Asset/Site data now loaded dynamically reducing initial/refresh load times- Check In/Check Out feature added to track time on site- Improvements made to refreshing of data- Multiple minor bug fixes and improvements
++PLEASE NOTE: Customers should be using at least version 11.13.06 for the mobile app to work properly++- Can now view attachments on tickets (if using version at least 11.22.01)- Asset/Site data now loaded dynamically reducing initial/refresh load times- Check In/Check Out feature added to track time on site- Improvements made to refreshing of data- Multiple minor bug fixes and improvements
++PLEASE NOTE: Customers should be using at least version 11.13.06 for the mobile app to work properly++- Can now view attachments on tickets (if using version at least 11.22.01)- Asset/Site data now loaded dynamically reducing initial/refresh load times- Check In/Check Out feature added to track time on site- Improvements made to refreshing of data- Multiple minor bug fixes and improvements
++PLEASE NOTE: Customers should be using at least version 11.13.06 for the mobile app to work properly++- Can now view attachments on tickets (if using version at least 11.22.01)- Asset/Site data now loaded dynamically reducing initial/refresh load times- Check In/Check Out feature added to track time on site- Improvements made to refreshing of data- Multiple minor bug fixes and improvements
++PLEASE NOTE: Customers should be using at least version 11.13.06 for the mobile app to work properly++- Can now view attachments on tickets (if using version at least 11.22.01)- Asset/Site data now loaded dynamically reducing initial/refresh load times- Check In/Check Out feature added to track time on site- Improvements made to refreshing of data- Multiple minor bug fixes and improvements
++PLEASE NOTE: Customers should be using at least version 11.13.06 for the mobile app to work properly++- Can now view attachments on tickets (if using version at least 11.22.01)- Asset/Site data now loaded dynamically reducing initial/refresh load times- Check In/Check Out feature added to track time on site- Improvements made to refreshing of data- Multiple minor bug fixes and improvements
++PLEASE NOTE: Customers should be using at least version 10.59.31 for the mobile app to work properly++- Can now view attachments on tickets (if using version at least 11.22.01)- Asset/Site data now loaded dynamically reducing initial/refresh load times- Check In/Check Out feature added to track time on site- Improvements made to refreshing of data- Multiple minor bug fixes and improvements
++PLEASE NOTE: Customers should be using at least version 10.59.31 for the mobile app to work properly++- Can now view attachments on tickets (if using version at least 11.22.01)- Asset/Site data now loaded dynamically reducing initial/refresh load times- Check In/Check Out feature added to track time on site- Improvements made to refreshing of data- Multiple minor bug fixes and improvements
++PLEASE NOTE: Customers should be using at least version 10.59.31 for the mobile app to work properly++- Can now view attachments on tickets (if using version at least 11.22.01)- Asset/Site data now loaded dynamically reducing initial/refresh load times- Check In/Check Out feature added to track time on site- Improvements made to refreshing of data- Multiple minor bug fixes and improvements
++PLEASE NOTE: Customers should be using at least version 10.59.31 for the mobile app to work properly++- Can now view attachments on tickets (if using version at least 11.22.01)- Asset/Site data now loaded dynamically reducing initial/refresh load times- Check In/Check Out feature added to track time on site- Improvements made to refreshing of data- Multiple minor bug fixes and improvements
++PLEASE NOTE: Customers should be using at least version 10.59.31 for the mobile app to work properly++- Can now view attachments on tickets (if using version at least 11.22.01)- Asset/Site data now loaded dynamically reducing initial/refresh load times- Check In/Check Out feature added to track time on site- Improvements made to refreshing of data- Multiple minor bug fixes and improvements
++PLEASE NOTE: Customers should be using at least version 10.59.31 for the mobile app to work properly++- Can now view attachments on tickets (if using version at least 11.22.01)- Asset/Site data now loaded dynamically reducing initial/refresh load times- Check In/Check Out feature added to track time on site- Improvements made to refreshing of data- Multiple minor bug fixes and improvements
++PLEASE NOTE: Customers should be using at least version 10.59.27 for the mobile app to work properly++- Can now view attachments on tickets (if using version at least 11.22.01)- Asset/Site data now loaded dynamically reducing initial/refresh load times- Check In/Check Out feature added to track time on site- Improvements made to refreshing of data- Multiple minor bug fixes and improvements
++PLEASE NOTE: Customers should be using at least version 10.59.27 for the mobile app to work properly++- Can now view attachments on tickets (if using version at least 11.22.01)- Asset/Site data now loaded dynamically reducing initial/refresh load times- Check In/Check Out feature added to track time on site- Improvements made to refreshing of data- Multiple minor bug fixes and improvements
++PLEASE NOTE: Customers should be using at least version 10.59.27 for the mobile app to work properly++- Can now view attachments on tickets (if using version at least 11.22.01)- Asset/Site data now loaded dynamically reducing initial/refresh load times- Check In/Check Out feature added to track time on site- Improvements made to refreshing of data- Multiple minor bug fixes and improvements
Welcome to the NetHelpDesk smartphone App for Android Users, free to download and use with your main (latest stable) version of NetHelpDesk, and compliment all the great functionality you get in the main program.
Features of the app include:
- Access tickets assigned to you
- Access tickets unassigned
- Access Customer, Site and User details
- Add Expenses incurred in tickets, or ad hoc, Amount, Date Incurred
- Record Journeys travel in tickets, or ad hoc, Odometer, Vehicle registration
- Account for time spent in days not incurred against ticket actions
- View Timesheet by Today, Week, specific day or All
- Check data sent to main database, and times
- Capture Customer and Technician signature against tickets and/or individual action notes
- E-mail or Call your end user straight from the app
- Take photographs at 60% of original size, and upload to server
- View Assets assigned to ticket
- View Asset details, including all customised fields captured in main database
and much more...
NetHelpDesk is one of the world's leading Help Desk Software solutions, for MSPs, Education and Internal Departments. NetHelpDesk listens to its Customer base, and responds to a dense and ever-changing marketplace, providing an extensive, full-featured, rich application, at a competitive price.