This time we worked with support chat and speed bonuses.
• Changed the design of the chat. This is not visible to all users yet. But the essence of our chat remains the same: you can always ask any questions about our services.
• Updated the design of speed bonuses and added more information about them. Now it will be more convenient to connect them through the application. They still remain in the Services section, go ahead and speed up.
This time we worked with the support chat and speed bonuses.
• Changed the design of the chat. This is not visible to all users yet. But the essence of our chat remains the same: you can always ask any questions about our services.
• Updated the design of speed bonuses and added more information about them. Now it will be more convenient to connect them through the application. They still remain in the Services section, go ahead and speed up.
1. Some customers can now navigate to sections from the home screen using quick actions. Select the sections you use most often and they will be at your fingertips. For example, balance history or tips and training.
2. Some more users will now be able to take routers or TV set-top boxes for a test drive for 14 days. Try it and evaluate the possibilities - if the router or set-top box does not suit you, you can return it.
1. Some clients can now go to sections from the home screen using quick actions. Select the sections you use most often and they will be at your fingertips. For example, balance history or tips and training.
2. Some more users will now be able to take routers or TV set-top boxes for a test drive for 14 days. Try it and evaluate the possibilities - if the router or set-top box does not suit you, you can return it.
1. Some customers can now navigate to sections from the home screen using quick actions. Select the sections you use most often and they will be at your fingertips. For example, balance history or tips and training.
2. Some more users will now be able to take routers or TV set-top boxes for a test drive for 14 days. Try it and evaluate the possibilities - if the router or set-top box does not suit you, you can return it.
For some clients, in the “Help” section we added quick access to the most popular questions and tools for self-diagnosis of services and speed measurement.
Minor bugs have been fixed. Update the application to make it work more stable.
Small errors have been corrected. Update the application to make it work more stable.
We launch the first game in the My Dom.ru application. Help our hero go on a journey. You need to choose where he will go and find as quickly as possible all the items he will need along the way. They are hidden in different parts of our application. We give the winners Yandex.Stations and Loyalty Program bonuses. You can play from December 25 to January 24.
Create a New Year's mood. On the eve of the holiday, we added a little snow and New Year's comfort to the application.
Update and check for yourself. And if you also rate it, we will be pleased?
• We have moved all the information about your tariff and equipment from the services screen to a new section. You can go to it from the main page - through “All my services”.
• Added hot buttons to the services screen: what is included in the tariff, change the tariff and others. They will help you quickly navigate to the desired section and manage services.
• Need parental controls? Now you can connect Kids 360 and “Where are my kids” subscriptions.
• We added a program guide to TV channels - now the entire broadcast is at your fingertips.
• We moved all the information about your tariff and equipment from the services screen to a new section. You can go to it from the main page - through “All my services”.
• Added hot buttons to the services screen: what is included in the tariff, change the tariff and others. They will help you quickly navigate to the desired section and manage services.
• Need parental controls? Now you can connect Kids 360 and “Where are my kids” subscriptions.
• We added a program guide to TV channels - now the entire broadcast is at your fingertips.
• You can now activate services on the main screen at any convenient time after payment, if they were not activated automatically
• The design of the frequently asked questions section on the “Help” screen has been updated. Now it’s called “Tips and Training” and will help with questions about services, payment and problems. The section does not stand still and is being expanded - we have already added a lot of new things there. Come read it.
• Some users will see a screen with their connected equipment in a new design.
• You can now activate services on the main screen at any convenient time after payment, if they were not activated automatically
• Updated the design of the FAQ section on the Help screen. Now it’s called “Tips and Training” and will help with questions about services, payment and problems. The section does not stand still and is being expanded - we have already added a lot of new things there. Come read it.
• Some users will see a screen with their connected equipment in a new design.
• You can now activate services on the main screen at any convenient time after payment, if they were not activated automatically
• Updated the design of the frequently asked questions section on the “Help” screen. Now it’s called “Tips and Training” and will help with questions about services, payment and problems. The section does not stand still and is being expanded - we have already added a lot of new things there. Come read it.
• Some users will see a screen with their connected equipment in a new design.
• Added the ability to order equipment through the Russian Post - routers, set-top boxes and Yandex Stations. Choose what is more convenient - delivery through a service engineer or free delivery by mail.
• Updated the application icon for the New Year. If you liked the old one better, you can change the icon on the "More" screen.
• Fixed several bugs to make the application more stable.
We are waiting for your feedback about the application. Thanks to them, we learn what else to improve to make the application more convenient and faster.
A free, convenient application for clients of the Dom.ru provider. Manage Internet and digital TV services without calling a call center or visiting a sales office.
What you can do through the My Dom.ru application:
LEARN ABOUT PERSONAL OFFERS
Take advantage of offers that are only available in the mobile application. New bonuses from Dom.ru are waiting for you in the application every month.
MANAGE DOM.RU SERVICES
See the characteristics of your tariff: Internet speed, number of TV channels, what services are connected and their cost.
If you are not satisfied with the current characteristics, change the tariff, connect and disconnect additional services, or suspend them during your vacation. The application allows you to manage speed bonuses, TV channels, TV subscriptions and antiviruses.
MANAGE YOUR DOM.RU ROUTER
Reboot your router or turn off your Wi-Fi directly through the My Dom.ru application. The application also has the ability to view data about connected devices and change Wi-Fi network settings. Management is available both from the internal Wi-Fi network and via the mobile Internet.
MANAGE THE CONTRACT
Log in to the application using the contract number and password. Authorization using a linked phone number or email is also available. If you have several contracts, add them all to the My Dom.ru application and switch between them without re-entering your login and password.
PAYMENT FOR SERVICES
Be aware of what you paid for and when using your payment history.
Pay for Dom.ru services in any convenient way. Link a bank card to the agreement and pay for services using it. In the application you can also pay through the Fast Payment System or SberPay.
Set up automatic balance replenishment - services will always be available, and you will not waste time paying for them. If the service is needed, but you cannot top up your account yet, connect the promised payment.
CONTACT US TECH SUPPORT Technical
support is always available.
Write to the chat for any question. We will respond even on January 1st.
Receive notifications about preventative maintenance and network failures.
Leave your feedback and suggestions - they will help us make My Dom.ru better.