· Refreshing the call and chat button UI · Change notification to card type (thumbnail attached and notification content becomes easy to image) · Addition of search function (Notified cards are eligible) - Changing font size (font size was enlarged)
"Anshin Remote Support" is a support service offered to customers using Rakuten Mobile.
The smartphone support has been reborn as "Anshin remote support".
Support for smartphones In addition to technical support of terminals purchased with Rakuten Mobile which was a traditional role, "Anshin Remote Support" supports various communication equipments such as smart phones and tablets, personal computers, wearable devices, smart home appliances purchased by other companies We support a wide range.
Please leave support for applications such as LINE and Facebook, which Rakuten Mobile does not provide.
■ Service overview Service name: Anshin remote support usage fee: Monthly 500 yen (excluding tax)
<Note> It will be the same amount as "smartphone support".
Customers using "terminal compensation · smartphone support pack" will be 800 yen per month (excluding tax).
Details: Please confirm from Rakuten Mobile HP.
http://mobile.rakuten.co.jp/fee/option/remote_support/
■ Main features of the application
- Anshin Remote Support Contractor only -
In addition to support for free toll in the past, as well as when you can not understand how to operate by telephone alone, the advisor will share your smartphone screen through the dedicated remote support application and help you "do what you want" while operating together To do.
- Easy to use operability -
We pursued operability so that everyone can easily use it. When you need help, please launch the application and click the "consult" button. Toll free, you can consult a specialized adviser.
- Remote support -
It is a function to support more easily when the operation method is difficult to understand by telephone. Advisors will share the screens of your smartphone and operate together to help your customers "want to do".
* Only when using a dedicated application with Android OS 5.0 or later.
- Avoid troubles beforehand -
Check the state of the smartphone with the application and notify the advice for keeping the comfortable use environment Notify us of the condition of the terminal, for example by notifying the consumption speed and the temperature condition in the battery usage notification, so trouble It will lead to prevention.
■ Anshin Remote Support Application Method <For Rakuten Mobile New Application>
Please apply at the same time when applying for line contract.
(1) On the Rakuten Mobile application screen, select the type of terminal, SIM, and press "Subscribe now with this content!"
(2) Select the rate plan and terminal color, and press "Go to option selection screen".
(3) Please click on the "Anshin Remote Support" column and select it.
※ When check mark is attached, when yellow display is displayed, it is in selected state.
(4) Please also select the option to apply at the same time and press "Go to customer information input" in the same way.
(5) Enter the necessary information and complete the application.
※ If you receive the e-mail "Rakuten Mobile Anshin Remote Support Monthly Service Application Completion" to the registered e-mail address, your application has been successfully completed.
<In case of additional application (Rakuten mobile existing member)>
You can apply at any time from "Members Station".
(1) Login to Members Station.
(2) Please press "To subscribe" in the column of "Anshin Remote Support".
(3) Check the check box of Anshin Remote Support Option and press "To confirm" screen.
(4) After confirming that there is no mistake in contents, pressing "application" completes the application.
※ If you receive the e-mail "Rakuten Mobile Anshin Remote Support Monthly Service Application Completion" to the registered e-mail address, your application has been successfully completed.