‧ In this release we made minor improvements and fixed bugs.
‧ In this release we made minor improvements and fixed bugs.
‧ In this release we made minor improvements and fixed bugs.
‧ In this release we made minor improvements and fixed bugs.
‧ In this release we made minor improvements and fixed bugs.
‧ In this release we made minor improvements and fixed bugs.
‧ In this release we made minor improvements and fixed bugs.
We have launched a new ticket details experience which you can access via the Settings in the app. Please try it out and tell us what you think using the in app feedback feature.
We've added a brand new ticket details UI to improve the way you view and respond to tickets on mobile. To turn it on, go to settings and enable the new experience. For more information, please see here: https://support.zendesk.com/hc/en-us/articles/4408846407066#topic_lmz_hkb_1vb
‧ In this release we made minor improvements and fixed bugs.
‧ In this release we made minor improvements and fixed bugs.
‧ Bug fixes and enhancements.
‧ Soon, we will be launching a new mobile experience and would love to get some beta testers involved. To learn more, go to https://support.zendesk.com/hc/en-us/community/topics/4409462347418 or sign up here: https://forms.gle/TZQJEcKMzERWcZdU6
‧ Bug fixes and enhancements.
‧ Soon, we will be launching a new mobile experience and would love to get some beta testers involved. To learn more, go to https://support.zendesk.com/hc/en-us/community/topics/4409462347418 or sign up here: https://forms.gle/TZQJEcKMzERWcZdU6
‧ Bug fixes and enhancements.
‧ Soon, we will be launching a new mobile experience and would love to get some beta testers involved. To learn more, go to https://support.zendesk.com/hc/en-us/community/topics/4409462347418 or sign up here: https://forms.gle/TZQJEcKMzERWcZdU6
‧ Bug fixes and enhancements.
‧ Soon, we will be launching a new mobile experience and would love to get some beta testers involved. To learn more, go to https://support.zendesk.com/hc/en-us/community/topics/4409462347418 or sign up here: https://forms.gle/TZQJEcKMzERWcZdU6
‧ Bug fixes and enhancements.
‧ Soon, we will be launching a new mobile experience and would love to get some beta testers involved. To learn more, go to https://support.zendesk.com/hc/en-us/community/topics/4409462347418 or sign up here: https://forms.gle/TZQJEcKMzERWcZdU6
‧ Bug fixes and enhancements.
‧ Soon, we will be launching a new mobile experience and would love to get some beta testers involved. To learn more, go to https://support.zendesk.com/hc/en-us/community/topics/4409462347418 or sign up here: https://forms.gle/TZQJEcKMzERWcZdU6
We have added Dark Mode support for devices running Android 10 and above. This feature will use your system setting to determine if we show the app in dark mode or not. You can also change it manually in the app settings. If you have any feedback on our app, we'd love to hear it. Use the Feedback feature in the app to tell us what you think.
We have added Dark Mode support for devices running Android 10 and above. This feature will use your system setting to determine if we show the app in dark mode or not. You can also change it manually in the app settings. If you have any feedback on our app, we'd love to hear it. Use the Feedback feature in the app to tell us what you think.
We have added Dark Mode support for devices running Android 10 and above. This feature will use your system setting to determine if we show the app in dark mode or not. You can also change it manually in the app settings. If you have any feedback on our app, we'd love to hear it. Use the Feedback feature in the app to tell us what you think.
‧ In this release we made minor improvements and fixed bugs.
‧ In this release we made minor improvements and fixed bugs.
We have added Dark Mode support for devices running Android 10 and above. This feature will use your system setting to determine if we show the app in dark mode or not. You can also change it manually in the app settings. If you have any feedback on our app, we'd love to hear it. Use the Feedback feature in the app to tell us what you think.
‧ In this release we made minor improvements and fixed bugs.
‧ In this release we made minor improvements and fixed bugs.
‧ In this release we made minor improvements and fixed bugs.
‧ In this release we made minor improvements and fixed bugs.
‧ In this release we made minor improvements and fixed bugs.
‧ This release includes the ability to add a user with phone number, view custom user fields in the profile view and minor bug fixes and improvements including a bug where inline image links were not displayed.
‧ In this release we made minor improvements and fixed bugs.
‧ In this release we made minor improvements and fixed bugs.
‧ In this release we made minor improvements and fixed bugs.
‧ In this release we made minor improvements and fixed bugs.
‧ In this release we made minor improvements and fixed bugs.
‧ In this release we made minor improvements and fixed bugs.
‧ In this release we made minor improvements and fixed bugs.
‧ In this release we made minor improvements and fixed bugs.
‧ In this release we made minor improvements and fixed bugs.
‧ This release includes some minor bug fixes and improvements.
‧ In this release we made minor improvements and fixed bugs.
‧ This release includes an enhancement to our Ticket Merge feature. Now you can add a comment when merging tickets.
‧ In this release we made minor improvements and fixed bugs.
‧ In this release we made minor improvements and fixed bugs.
‧ In this release we made minor improvements and fixed bugs.
‧ Today we've further enhanced the Bulk Update feature - now you can update tags and and the ticket subject for multiple tickets in one action. We also fixed some bugs and made minor improvements.
‧ In this release we've added further enhancements to the Bulk Update feature. Now, you can update comments and the assignee for multiple tickets with one action. Try it out and let us know what you think - we'd love to hear your feedback on how we can improve it further.
‧ You told us that it’s time-consuming when you need to edit multiple tickets on-the-move, so in this update we’ve introduced the first improvement for bulk ticket editing.
‧ From today you can select multiple tickets and bulk change their status in one update. Try it out and let us know which other edit actions would be useful.
Minor fixes and performance improvements.
In this release we improved the macro experience by displaying macro placeholder values when a comment is applied. We also fixed various bugs and made minor improvements.
‧ We heard your feedback about the inconvenience of seeing ticket fields but not the conditions between them, so with this update we’re bringing support for conditional ticket fields to the Android app.
‧ Now when you choose a ticket form, you’ll see associated conditional fields appear below it. This update enables visibility and use of conditional fields in the app. However, the fields need to be configured via the web.
Minor fixes and performance improvements.
‧ Fixed an issue which caused fields unrelated to the default form to show in properties
‧ Fixed an issue causing notifications to become enabled, on returning to settings
‧ Fixed a push notification issue affecting badge count
‧ Fixed an issue causing disabled brands to be displayed
In the following release we'll drop support for Android KitKat. You can read more about that here: https://support.zendesk.com/hc/en-us/articles/360002113008-Zendesk-Android-App-removing-support-for-KitKat
A warm marhaban and shalom to our Arabic and Hebrew speakers! In this release we added mobile support for these right-to-left languages.
We also squished some bugs and made performance improvements.
Additionally, in this release we removed support for devices running Jellybean (Android versions 4.1 - 4.3). To find out more and how that affects you, please see the full announcement here:
https://support.zendesk.com/hc/en-us/articles/360001908627
‧ This months release includes minor fixes and performance improvements.
Minor bug fixes and performance improvements.
Please note - we'll be removing support for devices running Android Jellybean after October 5th. To find out more and if that affects you, please read the article here: http://goto.zendesk.com/jellybean - thanks
‧ This months release includes minor fixes and performance improvements.
‧ In this release we made minor improvements and fixed several crashes.
‧ This update also removes support for devices running Ice Cream Sandwich.
‧ To find out more and how that affects you, please see the full announcement here: https://goo.gl/DvgoxE
‧ Bug and crash fixes
‧ Bug and crash fixes
‧ To view all changes in this release, head to: https://goo.gl/Te3etA
‧ To view all changes in this release, head to: https://goo.gl/Te3etA
‧ For a more complete list of changes in this release, head to: https://goo.gl/Te3etA‧ In this release we’ve added the ability to choose which groups you receive notifications for giving greater control over your alerts.‧ Please keep it coming, your feedback is valued and improves the app every time we release a new version.‧ Thanks to your feedback, we also fixed several key bugs and improved stability.
‧ In this release, we made minor improvements to the views and ticket update experience.‧ For a more complete list of changes in this release, head to: https://goo.gl/Te3etA‧ As part of our focus on continual improvement, we also fixed several crashes and improved performance.
‧ Thanks to your feedback about issues with problem tickets, we improved the way they work in the app, specifically the ability to open from an incident’s property page, as well as searching tickets by ID.‧ For a more complete list of changes in this release, head to: https://goo.gl/Te3etA‧ We also fixed several crashes and improved performance.
In this update, we’ve made a minor tweak to make things run more smoothly for you. In this version we’re bringing you a better experience if you use Problem Tickets and Incidents, and adding features for selecting the views you use in the app. We also added a bunch of bug fixes and performance improvements.For a more complete list of changes in this release, head to: https://goo.gl/Te3etA
‧ Bug and crash fixes
Support for Android is built for agents, team leads, and managers on-the-move. A fast and secure productivity tool that gives you visibility of your account in real-time.
Get ahead of the day and keep things running by bringing the right people, conversations, and information together. Support for Android empowers you to access Zendesk whether you’re at your office or on the go!
Some of the key features you’ll find in the app:
Focus on today
Get a snapshot of your ticket Views to review volume, demand, and figure out what needs to be prioritized for your account.
Search to find context on your customer
Have better insights while on the move by viewing a customer’s profile to see tags, organizations, notes, requests, and more.
Continue a conversation or create new tickets
Add the right people to the conversation with @mentions, create new tickets and update assignees and CCs, plus add followers, tags, and any other field while on the move.
Get real-time notifications for critical updates
Real-time push notifications on critical customer updates, a list of activity on your tickets in the notification feed. Configure which notifications you receive by group and when you want them, by day and time.
Run your business from the field
If you work in the field, we’ll keep your business running while on the move - take a photo or upload and view attachments to tickets, get context with tags, notes, and important customer details in profiles.
Track your team’s performance
If you’re a manager, you can track current workload and how your team is doing from the palm of your hand!
We love feedback so if we can do something better, please tell us! Our mobile team read every support ticket. Send us feedback directly through the app in the settings tab.
Zendesk builds software for better customer relationships. Zendesk Support is a beautifully simple system for tracking, prioritizing, and solving customer support tickets.
Learn more about Support and create a free account here: https://www.zendesk.com/support