In this release, we've added a handful of behind the scenes improvements to enhance your app experience. Just make sure you're on the latest version of the EE app.
In this release, we've been working hard to fix bugs, make improvements and enhance your app experience. We've made it easier for new customers to take out a mobile plan or SIM only deal straight from the app, giving you the flexibility you need in your life. Just make sure you're on the latest version of the EE app.
Discounted pizza? Yes please! Just head over to Rewards section of the EE app for some brilliant ways to save - you can get pizza (and coffee, and new trainers) for less via our discounted vouchers. So why wait? Make sure you're on the latest version of the EE app.
We update the EE app as often as possible to make it faster and more reliable for you. This version includes several bug fixes and performance improvements. Don't miss a thing, make sure you are on the latest version of the EE app.
How are things shaping up for the EE app in 2024? We've got a bunch of exciting plans for this year. We've been making improvements and fixing bugs so that you get the best possible experience. So why wait? Make sure you're on the latest version of the EE app
The festive season is here and to help things run a little smoother, we’ve updated our Status Checker, so you are up to date with the latest network information. We’ll give you updates to let you know if we are looking into an issue in your area and you can even tell us if there is something you'd like us to investigate. We've also been making improvements and fixing bugs so that you get the best possible experience. So why wait? Make sure you're on the latest version of the EE app.
In this release, we've made it faster than ever to find what you're looking for with our new built-in search. Find all your products and services and shop for new ones with just one little tap. Don't miss a thing - make sure you are on the latest version of the EE app.
New EE is here and we’re so much more than just mobile. We’re here for everyone, regardless of network. With new tech, new services and heaps of inspiration for every aspect of your life. In this release, we’re making it easy for anyone to browse, compare and buy our latest tech, accessories and electrical products, it’s all the tech you need – all in one place. Don’t miss a thing, make sure you are on the latest version of the EE app.
New EE is here and we’re so much more than just mobile. We’re here for everyone, regardless of network. With new tech, new services and heaps of inspiration for every aspect of your life. In this release, we’re making it easy for anyone to browse, compare and buy our latest tech, accessories and electrical products, it’s all the tech you need – all in one place. Don’t miss a thing, make sure you are on the latest version of the EE app.
It's easier to stay in control with the latest version of the EE app. You can now check your latest bill, track your orders, manage your services, and learn more about your plans and subscriptions all in one place - Manage.
This release brings excellent news for our new broadband customers. Now with a Smart Hub Plus, you’ll get even more from your WiFi Controls, like unlocking Advanced Web Protect features to secure your connected devices. We’ve also introduced device-level parental controls, allowing you to choose what your kids can access and when. Don't miss a thing, make sure you're on the latest version of the My EE app.
We update the My EE app as often as possible to make it faster and more reliable for you. In this release Flex Plans users can now enjoy a smoother, more convenient checkout experience right from within the app. Make sure you're on the latest version of the My EE app.
The little things matter. Bug fixes and improvements should make our app snappier than ever. Don't miss a thing, make sure you're on the latest version of the My EE app.
We've had a lot going on this month and if you're on one of our latest broadband packages, you're in for a treat. Manage your your broadband, with WiFi Controls and get hints and tips on optimising your network. Keep everyone safe online with Parental Controls, and pause any connected devices from accessing the WiFi too—perfect to make the kids switch off and get a good night's sleep. So, what are you waiting for? Make sure you're on the latest version of the My EE app.
This month we've been laser-focussed on ensuring that if you're looking for help, you find what you need fast. We’ll show you articles within the Help Hub that are relevant to your products and plan, making your help experience easier. We’ve also fixed a pretty major bug for our Android users, so they can now log into their account and access all the great features and benefits with ease. We're continually working hard to improve the My EE app, so make sure you're always on the latest version.
We're always making changes and improvements to My EE. Don't miss a thing, make sure you're on the latest version of the My EE app.
Although there aren't any major changes in this release, we've been super busy behind the scenes squashing those pesky bugs. We don't want them ruining your summer of fun.
This update features improvements and enhancements to make your experience better. We've fixed a pretty major bug so that you can see images of the tech you want to buy, helping you pick a colour that suits you best. On Pay as You Go? it's now easier for you to keep the cost down while abroad and choose the right add-on, leaving you free to talk, message and find the best local restaurants while on holiday
This month's update gives you the control to choose how much you want to restrict your usage outside of your monthly data allowance. Going on holiday? Then adjust your spend cap so that you can brag about the sun to loved ones back home. You can only manage your spend cap if you're the account holder.
This month's update gives you the control to choose how much you want to restrict your usage outside of your monthly data allowance. Going on holiday? Then adjust your spend cap so that you can brag about the sun to loved ones back home. You can only manage your spend cap if you're the account holder.
This month's update gives you the control to choose how much you want to restrict your usage outside of your monthly data allowance. Going on holiday? Then adjust your spend cap so that you can brag about the sun to loved ones back home. You can only manage your spend cap if you're the account holder.
Spring has sprung and we’re feeling fresh. Head over to the app and check out what’s new in My EE. As well as having a general spring clean, we’ve made a number of improvements. When you trade in your device, you can now tell if the price includes a trade in, which makes it easier to understand how much you'll have to pay. And also we’ve added some handy filters to help you find products you love quickly.
We've been making improvements and fixing bugs to enhance the performance of our app, so you can continue to manage your EE account easily.
We've been making improvements and fixing bugs to enhance the performance of our app, so you can continue to manage your EE account easily.
We've been making improvements and fixing bugs to enhance the performance of our app, so you can continue to manage your EE account easily.
We've been making improvements and fixing bugs to enhance the performance of our app, so you can continue to manage your EE account easily.
This month's update includes enhancements to the basket summary, with a clearer breakdown, so you can see what's been added at a glance. Pay as you go customers will also see some changes that make recent activity and top up history even clearer.
We've been making improvements and fixing bugs to enhance the performance of our app, so you can continue to manage your EE account easily. You can now access plans and subscriptions for all your products, right from your home screen, and the new look Help Hub means you'll find what you need in a jiffy.
We’ve been working hard to enhance your experience, making improvements and fixing bugs. This release includes improvements to Data Gifting and a new way for you to quickly and easily view your family's usage
We've been making improvements and fixing bugs so that you can continue to manage your EE account
We've been making improvements and fixing bugs so that you can continue to manage your EE account
We're always looking at ways to improve the My EE app to make things better for our customers.
And that's where you can help us out. If you have any suggestions for features you'd love to see, ideas on how we can improve what we've got, or even if you've encountered any problems while using My EE, we want to know.
Send us your feedback by tapping Contact us > Feedback. The good, the bad, even the ugly - we'd love to hear from you.
We're always looking at ways to improve the My EE app to make things better for our customers.
And that's where you can help us out. If you have any suggestions for features you'd love to see, ideas on how we can improve what we've got, or even if you've encountered any problems while using My EE, we want to know.
Send us your feedback by tapping Contact us > Feedback. The good, the bad, even the ugly - we'd love to hear from you.
We're always looking at ways to improve the My EE app to make things better for our customers.
And that's where you can help us out. If you have any suggestions for features you'd love to see, ideas on how we can improve what we've got, or even if you've encountered any problems while using My EE, we want to know.
Send us your feedback by tapping Contact us > Feedback. The good, the bad, even the ugly - we'd love to hear from you.
We're always looking at ways to improve the My EE app to make things better for our customers.
And that's where you can help us out. If you have any suggestions for features you'd love to see, ideas on how we can improve what we've got, or even if you've encountered any problems while using My EE, we want to know.
Send us your feedback by tapping Contact us > Feedback. The good, the bad, even the ugly - we'd love to hear from you.
We've recently upgraded the My EE app to resolve an issue with users seeing an error message when trying to log in, even if you've updated to the latest version.
Some users may be experiencing errors whilst logging in with Fingerprint or PIN. Please try logging in with your username and password instead.
We always aim to provide the best possible service, which is why we've made a few tweaks to the My EE app.
To make the most of this update, you need to download the new version of My EE.
Once the new version's installed you'll need to log in again with your existing password, as your PIN will stop working at some point. If you see an error when using your existing password you may need to update this too.
We're always looking at ways to improve the My EE app to make things better for our customers.
And that's where you can help us out. If you have any suggestions for features you'd love to see, ideas on how we can improve what we've got, or even if you've encountered any problems while using My EE, we want to know.
Send us your feedback by tapping Contact us > Feedback. The good, the bad, even the ugly - we'd love to hear from you.
While we’ve no major updates to announce right now, we’re constantly making small improvements across the My EE app to improve our service and make things better for our customers.
And that’s where you come in. If you have any ideas around how we can improve, or you’ve encountered any issues while using My EE, we want to know.
Send us your feedback by tapping Contact us > Feedback. We’re all EErs.
Sorry to those that have been experiencing and reporting the app crashing the last couple of days. This mainly impacted those of you using Android 11. We've worked hard to resolve it in this version.
Look out for new journeys, including a new EE Shop experience. We’ve given EE’s online store a major facelift. Searching for a brand new phone or upgrade, or looking for a smartwatch, tablet, SIM only plan or mobile gaming options is now much easier.
We’ve made some minor improvements to the My EE app - we always recommend you update to the latest version to enjoy all the new and improved features.
If you have any ideas for features you’d like to see in the app, or there’s anything we can do to make things better for all our users, we’ll be happy to take your ideas on board.
Go to Help > Feedback > Submit feedback and you can rate the app, give us your feedback, report a bug or suggest a new feature. All suggestions welcome!
Stay connected data
Data allowance run out? Don't panic, we'll keep you online (but at lower speeds than you're used to) with stay connected data.
To get back to full speed you can buy more data (or have some gifted by the bill payer if you're eligible), or wait until your monthly data allowance starts again.
If your data runs out and you're kept online with stay connected data, we'll pop a notification in My EE to let you know - with the option to buy more data from within the app.
We're always making improvements to the My EE app with every new version we release.
If you have any ideas for features you'd like to see in the app, or there's anything we can do to make things better for all our users, we'll be happy to take your ideas on board.
Go to Help > Feedback > Submit feedback and you can rate the app, give us your feedback, report a bug or suggest a new feature. All suggestions welcome!
An updated, improved version of the app with some problems now fixed.
The My EE app works best and is most secure with Android 11.
Ordered an eSIM for a compatible pay monthly device? We've now simplified the installation process.
First, you'll receive a notification on the 'springboard' of your My EE app to let you know when your eSIM is ready to download.
Tap the 'Download eSIM' button, then follow the steps to download, install and activate the eSIM profile on your chosen device. SIMple as that!
If you're the bill payer on a pay monthly account, you can now change your price plan 'in life' without calling us or visiting an EE store.
So, you can easily switch to a new plan in just a few minutes - simply go to 'Your plan & add-ons' from the My EE menu, check out the great new plans we've suggested, and see how they compare to your current plan.
We've fixed a minor bug that was causing the My EE app to crash on some Samsung devices. We understand the frustration this has caused.
We're constantly improving the My EE app. If you have suggestions for features or improvements you'd like to see, you can provide feedback to us and we'll be happily consider your ideas.
Go to Help > Feedback > Submit feedback and you can rate the app, give us your feedback, report a bug or suggest a new feature.
Bug fix release.
We've made it easier than ever to view the details of your EE bills and payments, so you can keep track of all your costs quickly and easily.
Open the My EE app, then head over to 'Bills and payments' to find our nifty new layout that gives you a handy vision of your costs.
Tap 'Monthly charges' to see all your regular charges laid out in a simple, easy to understand list.
Want to check on any extra charges? We've got it covered. Just hit 'Extra charges' and you'll see a detailed breakdown.
Stay safe - shop online
Buy online and get fast, free, no contact delivery. Keep an eye on What's New for our best Christmas and Black Friday offers on handsets, SIMs and more - all on the nicest network in all the land.
Lost your phone or had it stolen?
Don’t panic. We’ve got this. Just log in to My EE and follow the simple steps to protect all your valuable personal info by freezing your SIM, blocking your device and wiping all your data.
To block your device and freeze your SIM, go to Settings > Device and SIM > Lost /Stolen device
Click to Contact
Want more info about your upgrade options? You can now message our customer care team directly - just go to Upgrade and click on the 'Contact us' button.
Smart Benefits - exclusive to EE
You can now choose from three Smart Benefits - including Apple Music, Apple Arcade, Apple TV+, Gamer's Data Pass and more - when you take out the Full Works iPhone plan, or one Smart Benefit with our Smart iPhone plan.
Head over to Plan, Benefits & Add-ons in My EE to choose yours.
We've made further improvements to cut out the crashes which were affecting some My EE users.
We're continually upgrading and enhancing the My EE experience with help from feedback provided by our millions of customers across the country.
Got a suggestion for a new feature or a way we could make the app even better? Head to 'Help' and the Feedback section to let us know.
And keep your eyes on 'What's New' for details of exciting new product launches.
Add-on reminders: If you've chosen one of our add-ons to check out for a free trial period, you can now set up a reminder to let you know when your free trial is coming to an end. So you can choose whether to keep using the add-on when it becomes paid-for, or remove it from your account - no bill surprise when you’re charged!
We've fixed a bug that was causing the app to crash for some customers. We're sorry for any problems this may have caused.
Feedback optimisation
Spotted a bug or want to see a new feature on the app? Let us know in our improved feedback section.
Add-on reminders
When you start a free trial of a premium add-on, you can add a reminder to show when the trial ends. You'll be given 7 days notification, so you can decide whether to keep using the add-on once it enters the paid-for period.
What's New on the My EE App?
Account settings
Our new Account Settings section has all the info you need on how to port your number to EE, unlock your device and activate your SIM card.
Help FAQs
Need help? We've added more useful answers to our most commonly-asked questions.
To the NHS: We want to say thanks.
We all know the amazing job our NHS are doing to keep us safe and care for those who need it in these worrying times. So we're offering all our pay monthly customers who are NHS employees an unlimited data boost until 9 October.
We've improved our feedback form:
You can send us your thoughts on everything from page load times to the Help you've received during your visit. Your feedback helps make the My EE app a better experience for all our customers.
In this release we have created the option for you to receive push notifications to keep up to date with relevant information.
In this release we have created the option for you to receive push notifications to keep up to date with relevant information.
On Pay Monthly?:
· If you've incurred extra charges - for services such as premium rate calls - since your last bill, you'll now see a notification card on your home screen to let you how much extra you’ll need to pay. No more bill shock!
· If you need more data, and you're looking to buy a data pass, we'll highlight the one which gives you the best value for your usage - so you'll get more data for your money.
Our new Roaming Cost Calculator means you can easily find out how much it'll cost to use your phone when you’re abroad.
Just let us know where you’re travelling to, and we’ll show you the following:
• What is and isn’t included in your allowances (for example calling and texting back home, sending picture messages, use of the internet and access to your voicemails).
• Any out of allowance roaming charges (what you’ll pay for calls, texts and using data abroad).
We've made improvements to My EE to make your in-app experience better, including:
• A new 'data view' on your home page so you'll see how much data you've got left - and a countdown to show when your allowances restart.
We've also added notifications to show:
• how much your last bill was, and whether your latest bill is overdue
• if someone in your family is running low on data
• when your next upgrade’s due.
This update includes minor stability and performance improvements to make your My EE experience more enjoyable.
A new look for What's New
Our What's New section has been having a makeover - and it's now got a brighter, fresher look to showcase all the best and latest content we have to offer.
In What's New, you can check out everything that's new and exciting on EE, including the UK's best range of 5G phones, plus all our latest plans, devices, products and offers - just for you, on the UK's No.1 network" in quotes to be specific
On pay as you go?
Great news - you can now get FREE support directly from the My EE app.
Simply navigate to the Help section, tap 'Call Us' - you'll then be able to chat to a member of our team.
And as you're already logged into the app, our customer service agents will have your account information to hand.
The service is free from any EE number in the EU.
On pay monthly and ready for a new phone?
If you're eligible for an upgrade, you'll see the Upgrade option in the left-hand menu.
Thank you for using the My EE app. We've made improvements to address stability issues. EE always recommends making sure you're using the most up to date software and My EE app version available for your phone.
With our new Smart plans you choose your benefits – and you can swap between them in the My EE app. Choose your benefits at the beginning of your plan, and then switch them when you fancy a change. So if you're off on holiday you might switch to a Roam Further pass, or if there's a big live sport event coming up, you might want BT Sport, or – it's up to you.
Thank you for using the My EE app.
With Click to Call, you can now select what type of help you require before giving us a ring – that way we’ll make sure you’re put straight through to the right department. What’s more, the My EE app now supports devices that have been ‘rooted’.
EE always recommends making sure you're using the most up to date software and My EE app version available for your phone.
Got your eye on a new phone? If you’re due an upgrade, head over to My EE’s upgrade hub and with one click-to-call you can speak to a friendly member of our team to discuss your options.
Are you on pay as you go? Now you can keep track of and add Free Boosts in the My EE app. Click on 'Your Free Boosts' from the home screen to see what’s available.
EE always recommends making sure you're using the most up to date software and My EE app version available for your phone.
Small business customer? You can now enjoy free access to EE Business Support via Click to Call on My EE.
We’ve also made improvements to address stability issues with the app. EE always recommend making sure you're using the most up to date software and My EE app version available for your phone.
Need help fixing an issue? We've made it easier to navigate the Help section, so you can quickly find the answers you're looking for or seek 24/7 support via our EE Community.
We've improved stability with the My EE app including where some users were incorrectly being informed by third party software that the My EE App may contain pop-up advertising.
EE always recommend making sure you're using the most up to date software and My EE app version available for your phone.
Time for a new phone? There’s no need to wait for your Pay Monthly contract to come to an end before you can get the latest handset. Simply head to the Upgrade Hub to see all your options.
Get your footy fix for the new season. Download the BT Sport app and casting add-on in My EE. Watch all the action unfold on your TV by casting from your phone or tablet via Apple TV or Google Chromecast. Plus, access to the app and casting is free for the first three months.
On Flex? Now you can manage your plan in My EE. It’s the simple way to make payments, check allowances, buy add-ons, change plans and view your Free Data Boosts.
For all users, either making a payment or upgrading, you now only have to log in once to My EE.
Log in to the app and you’ll stay logged in, even if you click through to the EE website.
For all you PAYG users, now there’s no need to remember to top-up to get your pack.
Set up card payments on the My EE website and it’ll renew automatically.
We have made improvements to accessing the app via Fingerprint login. Thanks for your feedback.
***New***
Maintenance release for future enhancements to the journey for customers who use the My EE app to check upgrades, make a payment, set up a Direct Debit, or adding a credit/debit card to your account.
***Feedback***
We love hearing your feedback and thoughts and we use it to help to improve the app. Like it? Love it? Send us feedback to let us know.
app@ee.co.uk
For our Pay Monthly customers we’ve made our billing area a little more helpful, by adding help icons that explain parts of your bill.
From 30 April you can get through to EE Support at the touch of a button straight from the app – no need to dial a number or go through additional security. Available for pay monthly mobile customers Mon to Fri, 8am to 9pm or Sat and Sun, 8am to 8pm.
Add To Plan accessories are available to add straight to your basket from the accessories page, and you pay over 11 months – at no extra cost.
You can also check your data, minutes and text allowances in a click from the landing page.
v4.10With the new version of My EE Pay Monthly :• Protect your family by controlling your content settings• Check if you’re eligible for early upgrade• See when your free six-month Apple music offer will end – and you can buy the add-on in app to let the music play on
v4.10With the new version of My EE Pay Monthly :• Protect your family by controlling your content settings• Check if you’re eligible for early upgrade• See when your free six-month Apple music offer will end – and you can buy the add-on in app to let the music play on
***New***We’ve made our app even better for pay as you go customers:• Now you can view your data, calls and text usage easily• As well as setting up a recurring top-up which is one less thing to worry about• And a nice shiny new Top-up tab making it easier to top-up in the app***Feedback***We love hearing your feedback and thoughts and we use it to help to improve the app. Like it? Love it? Send us feedback to let us know.app@ee.co.uk
***New***We’ve made our app even better for pay monthly customers:• Do you have multiple users on your account? new Data Gifting lets you move data around your family when someone's low, without you spending an extra penny!And not forgetting pay as you go customers:• Buy add-ons on the go from within the app easily***Feedback***We love hearing your feedback and thoughts and we use it to help to improve the app. Like it? Love it? Send us feedback to let us know.app@ee.co.uk
***New***We’ve made our app even more personal for pay monthly customers:• In the What’s New section, check out your personalised recommendations where you’ll only see the recommendations right for you.• If you have you ordered a device from us, then we’ll make sure you can reach our handy online order tracker.***Feedback***We love hearing your feedback and thoughts and we use it to help to improve the app. Like it? Love it? Send us feedback to let us know.app@ee.co.uk
We’ve been busy fixing some bugs to keep improving your My EE experience. Please keep your feedback coming, we love to hear what you think!
Pay as you go customer?You can now top up in the app. Hurrah! You can also see your top-up history in a couple of taps. Just make sure your card’s registered in My EE online and you’re good to go.Pay monthly customer?Tap the data icon on the Home screen and it flips to a more detailed view. This makes it easier to track your data against the number of days you’ve got left... handy.You can also see a breakdown of your current usage (any charges you’re currently racking up) in more detail.